Context
Ben is a finance consultant, he works for a bank. He establishes financial contracts for his customers. He shares his customer projects with his colleagues in Groove workspaces.

Issue
He spends a lot of time searching for documents when preparing his meetings. He shares documents in various Groove workspaces organized with the different departments of the company.

  GrooveIT pour for My Documents to the rescue
He uses GrooveIT ! for My Documents to easily find the files related with his contracts. He prepares his meetings efficiently. He shares all that need to be shared with his colleagues in various workspaces with just a few clicks.

GrooveIT! added value
Thanks to the incorporate function in the toolbar of  the WEP (Word, Excel, PowerPoint), you can increase time savings of 10 % for searching.

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Situation
This IT company builts ERP (Enterprise Resource Planning) solutions. Customer requests for support and/or feedback is mainly received per email. 12 developers and project managers work on various solutions at the same time.

Issue
Microsoft Office Groove has been successfully implemented to manage projects dynamically. Support requests are dealt with through Groove dedicated workspaces.

 GrooveIT! to the rescue
All support requests are received in the support mailbox. Depending on the solutions name involved, they are immediately filed in various folders through Outlook rules. Define GrooveIT! rules on these folders is the only necessary thing to do in order to have the support requests immediately sent to Groove support workspaces.  It will be easier and faster for the support team to deal with them resulting in improved customer satisfaction.

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